Refund policy
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Start a Return
To start a return, you can contact us at support@welovebosnia.online.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@welovebosnia.online.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
In addition, all Print-on-Demand products sold by WE LOVE BOSNIA are produced individually after an order has been placed. Because these items are made specifically for each customer, they are considered custom-made products and are not eligible for cancellation, return, exchange, or refund once production has started.
Orders for Print-on-Demand products may only be cancelled within 2 hours of placing the order.. After this period, the order enters production and can no longer be modified, cancelled, returned, exchanged, or refunded unless the item arrives damaged, defective, or incorrect.
We also do not accept returns for hazardous materials, flammable liquids, gases, sale items, or gift cards.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Shipping Fees
If the return is caused by the consumer, the consumer is responsible for the return shipping fee. The exact cost will depend on the courier or express company you choose.
If the return is due to our fault such as receiving a damaged item, a defective product, or an incorrect order, the consumer is not required to pay the return shipping fee. In these cases, we will cover the shipping cost in full.
European Union 14 Day Cooling Off Period
If the merchandise is being shipped into the European Union, customers generally have the right to cancel or return their order within 14 days without providing a reason.
However, pursuant to Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalized.
As many of our products are manufactured on a Print-on-Demand basis and produced specifically for each customer after an order has been placed, such products are excluded from the 14-day cooling-off period once production has started.
Print-on-Demand orders may only be cancelled within 2 hours of purchase. After this period, the order enters production and can no longer be cancelled, returned, exchanged, or refunded unless the item arrives damaged, defective, or incorrect.
For all other eligible products, the standard 14-day cooling-off period remains applicable in accordance with applicable law.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10–15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@welovebosnia.online